At Vanarack our advertised prices include standard next working day delivery for most products & to most UK mainland postcodes.
*Please note certain products & postcode regions incur charges*
We aim to despatch all stock item orders received before 3 pm Monday - Thursday that same day for next working day delivery, and before 3pm on Fridays for delivery the following Monday.
Standard weekday inclusive delivery orders are delivered using a next working day delivery service (Monday - Friday with deliveries made between 9am - 6pm this is not a guaranteed service).
Alongside our standard delivery, we offer priority delivery options, before 12pm next working day, before 10.30 am next working day & Saturday delivery
Due to the complexity of deliveries & the available options, prices for your postcode area and chosen product will be shown at the checkout stage.
Once your order has dispatched, we will update your order status by email to SHIPPED.
This email confirms your order will be on its way to you with the expected time frame to allow you to make the necessary arrangements for someone to be in to check and sign for the goods.
Where available we will provide tracking information which can be used to check the current status of your delivery.
For help with deliveries please call our sales team on 0800 411 81 20
Multiple item orders.
If you have added multiple items to your order, the order maybe delivered using different couriers and at different times.
Heavy or bulky items.
Some of the products we offer are heavy & bulky, for these products we have a standard & chargeable delivery option.
Where possible we offer 1 fixed price option, however some locations and products may differ.
- Flatbed Tail lift - Kirb Side Delivery (With Pallet Truck) (£TBC)
Due to multiple factors involved with deliveries, we cannot guarantee the expected delivery time of any order including priority services.
We do however have a 99% success rate of deliveries reaching you within the expected time frame.
If your delivery does not reach you within the expected timeframe, we will contact you and liaise with the couriers to rectify this as fast as possible.
If our courier attempts delivery at your address within the expected time frame, and no one is available to check and sign for the goods they will be returned to the courier's depot.
In this instance, there may be a courier charge incurred to get the order re-delivered.
For advice, please call our sales team on 0800 411 81 20
Please check the condition and quantity of items ordered before signing for them.
Whilst every effort is made by us and our couriers to ensure your order arrives in good condition, damage can & does happen during transit.
When receiving and signing for your goods, please take care to check the items for damage & the quantity you are expecting in the delivery.
Couriers use varying methods for you to sign for deliveries, from electronic devices to paperwork, please make sure you are only signing quantity and condition of the goods you are happy to receive.
If you have any doubts, please call us whilst the courier is still present and we will advise.
For advice, please call our sales team on 0800 411 81 20
OUR CUSTOMER SERVICE IS ALWAYS FIRST CLASS....
We are here to help, from taking phone orders and enquiries to a little product installation advice, our small knowledgeable team will aim to make your dealings with us as easy as possible.
As a family run business, Vanarack takes pride in offering the best brands and products, backed by our first class customer service promise.
At Vanarack we are always happy to hear from you, and encourage feedback good or bad in order to help improve our service to you.
- Friendly UK Customer Services
- Available by Phone - Monday to Friday 8.30am - 6.00pm
- Online or Phone Orders
- Transparent Order Returns Policy
- Product Guarantee's
- Secure Payment and Data handling
Great service these guys know there…Great service these guys know there productsStewart Runciman
I have only had this roof rack fitted for about 2 weeks so a little early to assess the quality but it looks and feels well made. Instructions a little basic but if you own a Land Rover and you are looking for a roof rack you probably know how to use a spanner. The on-line video helps. Top tip: Get a couple of 13mm ring spanners on the job - some bolts end up a little close to the frame in places. Impact driver won’t get in the corners and not really needed. The good: Much cheaper than a lot of other Land Rover roof racks. Full length rear roller made of stainless steel looks very promising and works well for loading. 8x4 standard sheet of ply goes on easily, width-wise, overhangs the front or back by more than a foot on length. Things to know: The rack could be a little longer for a 90, perhaps six inches (see picture 1). Probably because it is just the front and back section of the three part rack for a 110. Also, when fitted, the gutter brackets are quite close to the roof / safari windows. The mounting points for these brackets need to be pulled out to the sides as far as they will go and then tightened fully. Looks like it might be too tight as you are fitting it but worked ok for me in the end (see picture 3). Also, my doors have not dropped (quite the opposite) and so on the driver’s side the door does not clear the gutter clamp (and I worry about my paintwork!) For now I have had to fasten the rack using the next cross member back until I can drop the door slightly. (See picture 2) Passenger side door does clear the clamp but only just. All in all five stars for the price and functionality, despite a few niggles getting it well fitted. Took about an hour to fit.
Roof rack speedily delivered.I ordered a roof rack on line in the week between Christmas and New Year. Roof rack arrived promptly and well packaged. Many thanks.Anonymous