Getting on time with V

At Vanarack our advertised prices include standard next working day delivery for most products & to most UK mainland postcodes.

*Please note certain products & postcode regions incur charges* 

We aim to despatch all stock item orders received before 3 pm Monday - Thursday that same day for next working day delivery, and before 3pm on Fridays for delivery the following Monday.

Standard weekday inclusive delivery orders are delivered using a next working day delivery service (Monday - Friday with deliveries made between 9am - 6pm this is not a guaranteed service).

Alongside our standard delivery, we offer priority delivery options, before 12pm next working day, before 10.30 am next working day & Saturday delivery

Due to the complexity of deliveries  & the available options, prices for your postcode area and chosen product will be shown at the checkout stage.

Once your order has dispatched, we will update your order status by email to SHIPPED.

This email confirms your order will be on its way to you with the expected time frame to allow you to make the necessary arrangements for someone to be in to check and sign for the goods. 

Where available we will provide tracking information which can be used to check the current status of your delivery.

For help with deliveries please call our sales team on 0800 411 81 20

Multiple item orders.

If you have added multiple items to your order, the order maybe delivered  using different couriers and at different times.

Heavy or bulky items.

Some of the products we offer are heavy & bulky, for these products we have a standard & chargeable delivery option.

Where possible we offer 1 fixed price option, however some locations and products may differ.

  • Flatbed Tail lift - Kirb Side Delivery  (With Pallet Truck) (£TBC)

Failed Deliveries

Due to multiple factors involved with deliveries, we cannot guarantee the expected delivery time of any order including priority services.

We do however have a 99% success rate of deliveries reaching you within the expected time frame.

If your delivery does not reach you within the expected timeframe, we will contact you and liaise with the couriers to rectify this as fast as possible.

If our courier attempts delivery at your address within the expected time frame, and no one is available to check and sign for the goods they will be returned to the courier's depot.

In this instance, there may be a courier charge incurred to get the order re-delivered.

For advice, please call our sales team on 0800 411 81 20

Damaged

Please check the condition and quantity of items ordered before signing for them.

Whilst every effort is made by us and our couriers to ensure your order arrives in good condition, damage can & does happen during transit.

When receiving and signing for your goods, please take care to check the items for damage & the quantity you are expecting in the delivery.

Couriers use varying methods for you to sign for deliveries, from electronic devices to paperwork, please make sure you are only signing quantity and condition of the goods you are happy to receive.

If you have any doubts, please call us whilst the courier is still present and we will advise.

For advice, please call our sales team on 0800 411 81 20